SLA stats
| 2025-05 | 2025-06 | 2025-07 | 2025-08 | 2025-09 | 2025-10 | 2025-11 | |
|---|---|---|---|---|---|---|---|
| SLA Critical | 0.02 | 0.03 | 0.15 | 0.15 | 0.15 | 0.15 | 0.16 |
| SLA Major | 21.84 | 20.52 | 17.54 | 16.78 | 14.85 | 13.87 | 11.48 |
| SLA Minor | 11.74 | 11.07 | 10.80 | 10.13 | 9.63 | 9.39 | 8.26 |
Support stats
| 2025-05 | 2025-06 | 2025-07 | 2025-08 | 2025-09 | 2025-10 | 2025-11 | |
|---|---|---|---|---|---|---|---|
| Ticket stock N2 | 114 | 100 | 93 | 121 | 100 | 101 | 100 |
| Ticket stock N3 | 157 | 134 | 145 | 148 | 151 | 137 | 137 |
| Ticket flow N2N3 | 100 | 88 | 166 | 100 | 89 | 126 | 2 |
| N1 flow | 72 | 60 | 77 | 60 | 85 | 77 | 5 |
| Opened tickets | 183 | 156 | 258 | 184 | 197 | 218 | 9 |
| Closed tickets | 159 | 194 | 250 | 137 | 213 | 241 | 5 |